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WARRANTY RETURNS.
Please note that according to the Ministry of Consumer Affairs, we do not have to give you refund if you change your mind or just did not like the color or shape after the purchase or did not suit you, so please choose carefully. You decide what you want and we will sell you exactly what you ask for. If the goods are faulty then we will meet our obligations under the Consumers Guarantees Act to provide a remedy.
For instance, if you want to buy a memory,you must look into the motherboard manual to get the exact specification of the memory that is acceptable. We would not know and would not recommend any specific product. We will give you exactly whatever you ask for or a product which is compatible with your requirement, after you agree to it. Most products are tested by us before it is sold. Some products which are shrink-wrapped are tested by the manufacturer before it is sent to us.
Inspite of this, if you find a product defective on arrival then you must inform us within 48 hours and take an RMA No. We will try to replace it as soon as possible after we receive the returned product, if we have the stock. If we do not have it in stock, then the product is sent to the supplier for its replacement.
Materials shall not be returned to SCCL without advance permission. Customer must contact SCCL and get an RMA ( Returns material Authorisation ) No., before the goods are sent for warranty repair. This RMA No. should be written on the top of the box in which the product is sent. If goods are sent without the RMA no, then it is sent back to the sender and SCCL is not responsible for its loss, damage or delays.
The Computer Warranty will cover all parts for ONE year and labor of a defective system for a period of TWO years. The warranty is only for Hardware and not Software or configuration.
Any computer part sold by us also comes with warranty. Usually between 12 - 3 months. We recommend it to be installed by a professional. The warranty is only for hardware and not for installation or configuration.
If a product is not working then the customer is required to call a phone number or send an email to diagnose the problem. If the PC system or a part requires repair the customer would be responsible for returning the system (or the defective component), properly packaged, to our RMA Dept. for repair or replacement.
If it is not properly packaged then customer is responsible for any damage it might cause to the product.
The repair work would be accomplished in a timely manner (Min 72 Hours) and subject to the availability of the parts (repair or replacement) and the repaired item(s) would be returned to the customer in NZ. Please note circumstances outside our control may take longer.
If the problem found is user induced then it is not covered under warranty. Ex : Virus, Trojans shareware/demo software or deletion of system files generating system error. Some products may require BIOS updates to work with your configuration.
What is an RMA No.?
Returns Material Authorisation No. (RMA) serves as a reference for the entire process of returning the goods to us, by you, to testing and resending the product to you, by us. This should not be confused with the Order no.( which is issued when the products were purchased the first time). This RMA no. can not be used again for the same product or for any other product, once the product is repaired/replaced and returned to you.
How do I take the RMA No.?
Please log into your membership area and then order history and click View. You will see [R] against each product bought by you. click on [R] and fill in the form. That's it. You will get an RMA No, immediately. Its all self-explainatory. Please package the product properly and the RMA no. should be written on top of the Parcel in which the product is sent to us.
What happens after the product is sent to you?
Products received by our Returns dept. with proper addressing are usually tested, the next day, for the fault described by the customer and any other that we may pick up. These tests are carried out in a systematic manner and may take between 1-3 days. Once the fault is detected we try to repair it or replace the product ( at our descretion ) and the product sent back to the customer in NZ.
What happens if the fault is not found?
After our RMA dept. receives the product, it is tested for any faults. If we do not find any fault in the product, then we send it to the supplier for further testing. If a fault is found then the supplier repairs or replaces the product. If there is no fault found at the two testing centers then we inform the customer by email and there will be a charge of $ 45 + GST. Once the payment is received the product is sent back to the customer.
What happens if I sent the product without RMA No.?
We have 5-6 points of delivery ( including Retail stores and the PO box). Actually it is supposed to be addressed to the RMA Dept. But when the products are sent without proper addressing or RMA No., it might sit in the warehouse, or Sales/ Communication Office or the Stores or in the P O box.This results in delays in processing. We get hundreds of deliveries everyday. Not to mention hundreds of letters in the mail box. If the RMA no. is written at a prominent position on the package, then the product goes directly to the RMA dept. It will then be checked and repaired or replaced as soon as possible ( Min. of 3 working days,sometimes 7 working days if there is a delay from the Supplier). Then the product is sent back to the customer. Everything happens in a systematic way. But circumstances beyond our control may lead to longer time.
If the proper procedure is not followed then we will have to do a special search to locate the product by the description of your package. It might take days or weeks to search and there is no guarantee that it will be found. But we will try our best to locate it. As per the terms and conditions of sale, If goods are sent without the RMA no, then SCCL is not responsible for its loss, damage or delays.
What is the address for sending the RMA Product?
Super Cheap Computers Ltd
RMA Dept
Suite-B
Level-1, 86 Pitt Street
Auckland CBD
RMA NO. XXXXXXXXXXX
What is Restocking fee ?
Restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in opened and non-resalable conditions, we have to sell them as used and below costs to Auctioneers. Besides, products need to be tested by our service dept. It involves costs. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe is not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-faulty returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. It is $15 or 15% whichever is greater.
Non-Refundable Items
The following items are not refundable :
• Packaging and Delivery charges
• Labor charge for systems and testing
• Opened software
• Opened and used cases (chassis)
• Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund
• Any items that become non-functional due to user error or virus
• Clearance items that are marked as non-refundable
• Any items that have the warranty label/mark removed by customer that cannot be verified as our products
• Any items that do not have a matching serial number between the product and the original receipt
• Any retail boxed items returned without the original retail box, manual, driver CD/diskette, or cable set
• Products returned after 7 days of purchase date.
A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work."
Items with 0% Restocking Fee
• No restocking fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. Customer must report discrepancy within 48 hours of receipt of the product.
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